🛡️ Privacy Policy
Effective Date: 01.10.2025
Company Name: Horaji Retails Private Limited (HRPL)
Registered Office: First Floor, Hora Chamber, Near Agrasen Chowk, Link Road, Bilaspur (C.G.) India
1. Introduction
Horaji Retails Private Limited (hereinafter referred to as “HRPL,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our stores, website, or engage with us through digital or offline means.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, contact number, email ID, postal address
Date of birth, anniversary date (for loyalty programs)
Identity or billing details (where applicable)
b. Transactional Information
Purchase details, payment mode, invoice data, warranty registration, etc.
c. Digital Interaction Data
Website usage (via cookies or analytics tools)
Feedback, inquiries, or form submissions
3. How We Use Your Information
Your information is used for legitimate business purposes, such as:
Processing orders and managing sales transactions
Providing after-sales service, warranty, and product support
Sending promotional offers, festival greetings, and event invitations
Maintaining customer relationships and loyalty programs
Complying with legal and regulatory requirements
4. Data Sharing and Disclosure
We do not sell or rent your personal data.
However, we may share limited information with:
Our brand partners (e.g., Titan Company Ltd., Caratlane Trading Pvt. Ltd.) for service fulfilment and warranty registration
Payment gateways or financial institutions for secure transactions
Authorized service providers (IT, courier, CRM) under strict confidentiality agreements
Government or regulatory bodies, if required by law
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure.
However, while we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
As a valued customer, you have the right to:
Access, correct, or update your personal information
Withdraw consent from receiving promotional messages
Request deletion of your data (where legally permitted)
You can exercise these rights by contacting us at [insert official HRPL email ID].
7. Cookies Policy (For Website)
Our website may use cookies to improve your browsing experience and analyze site traffic.
You can modify your browser settings to accept or reject cookies.
8. Data Retention
We retain your information only as long as necessary for the purposes stated above or as required by law.
9. Policy Updates
This Privacy Policy may be updated periodically. The revised version will be posted on our website with the updated date.
10. Contact Us
For any privacy-related questions or concerns, please contact:
Horaji Retails Private Limited (HRPL)
Email: info@horajiretails.com
Phone:+91 9009750750
Address: First Floor, Hora Chamber, Near Agrasen Chowk, Link Road, Bilaspur (C.G.) India