⚖️ Terms and Conditions
Effective Date: 01.10.2025
Company: Horaji Retails Private Limited (HRPL)
Registered Office: First Floor, Hora Chamber, Near Agrasen Chowk, Link Road, Bilaspur (C.G.) India
1. Introduction
Welcome to the official portal/website of Horaji Retails Private Limited (HRPL) (“we,” “our,” or “us”).
By accessing or using our website, portal, or any of our services, you agree to comply with and be bound by the following Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
2. Definitions
“User” / “Customer” refers to any person who accesses, browses, registers, or purchases through the HRPL portal or store.
“Services” include product information, online/offline sales, order management, appointment booking, or any related services provided by HRPL.
“Portal” or “Website” refers to HRPL’s digital platform or any other online interface operated under its brand.
3. Eligibility
By using this website, you represent that:
You are at least 18 years of age; and
You are legally competent to enter into a binding agreement under applicable Indian law.
4. Use of the Website / Portal
You agree to:
Use the website only for lawful purposes;
Not misuse, modify, or interfere with the website’s operations or security;
Provide accurate and complete information when requested;
Not use automated systems (bots, scripts, etc.) for data extraction or unauthorized access.
5. Products and Services
HRPL deals in Titan Watches, Caratlane Jewellery, and other authorized branded products.
Product images and descriptions shown on the portal are for representation; actual product specifications may vary slightly.
All sales are subject to availability and applicable brand policies (Titan, Caratlane, or others).
6. Pricing and Payment
Prices are listed in Indian Rupees (INR) and inclusive of all applicable taxes, unless stated otherwise.
HRPL reserves the right to change product prices, offers, or discounts without prior notice.
Payments made through online gateways must comply with RBI and IT Act, 2000 regulations.
HRPL is not responsible for delays, failures, or errors caused by third-party payment systems.
7. Order, Delivery, and Returns
Once an order is confirmed, cancellation may not be possible depending on product category and stock.
Delivery timelines depend on product availability, location, and courier partner performance.
Return or replacement is governed by HRPL’s Return and Exchange Policy and the respective brand warranty guidelines.
Damaged or defective items must be reported within 48 hours of delivery.
8. Warranty
All products sold by HRPL are genuine and brand-authorized.
Warranty terms are governed by the respective manufacturer (e.g., Titan, Caratlane).
HRPL acts as a facilitator and is not liable for manufacturer warranty decisions.
9. Intellectual Property
All logos, trademarks, brand names, content, and designs displayed on this website are the property of HRPL or its brand partners (Titan, Caratlane, etc.).
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
HRPL will not be liable for:
Any indirect, incidental, or consequential damages arising from your use of the portal or services.
Technical issues, data loss, or unauthorized access caused by external factors.
Any dispute between the user and third-party service providers (e.g., payment gateways or courier partners).
11. Indemnification
You agree to indemnify and hold HRPL, its directors, employees, and affiliates harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.
12. Privacy Policy
Use of the HRPL portal is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal data.
[Link to Privacy Policy]
13. Modification of Terms
HRPL reserves the right to amend or update these Terms and Conditions at any time without prior notice.
Changes will be effective once posted on the website.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of Bilaspur (Chhattisgarh) courts.
15. Contact Us
For questions, feedback, or concerns, please contact:
Horaji Retails Private Limited (HRPL)
📍 Address: First Floor, Hora Chamber, Near Agrasen Chowk, Link Road, Bilaspur (C.G.) India
📧 Email: info@horajiretails.com
📞 Phone: 9009750750